This Privacy Policy explains how Ubunye CX (“we,” “us”) collects, uses, and shares the information you provide when you use ubunyecx.com and our “Get matched” form. By using our site and submitting the form, you agree to the practices described here.
Information we collect
When you submit the “Get matched” form, we collect the details you provide, which may include your name, company, work email, phone number, preferred contact method, best time to reach you, time zone, the market and type of support you need, seat count, target timeline, and anything you add in the message field. Our hosting and form providers may also process standard technical data (such as IP address and browser type) to operate and secure the site.
How we use your information
- To understand your needs and match you with a vetted South African call-center provider.
- To contact you about your inquiry and arrange an introduction, using the contact details and preferences you provide.
- To operate, secure, and improve our website.
Communications & your consent
When you check the consent box on our form, you agree that Ubunye CX and its vetted call-center partners may contact you at the phone number and/or email address you provided — including by phone call, text message (SMS), and email, and using automated technology — regarding your inquiry. Consent is not a condition of any purchase. Message and data rates may apply. You can opt out at any time by replying STOP to text messages, unsubscribing from emails, or asking us to remove your details using the contact below. We aim to respond to submissions within 2 business days.
How we share your information
To fulfill your request, we share your submission with the vetted call-center provider(s) we believe fit your needs, so they can follow up with you. We also use trusted service providers (for example, our form and hosting providers) to operate the site. We do not sell your personal information.
Data retention
We keep your information for as long as needed to respond to your inquiry and for reasonable business and legal purposes, after which we delete or anonymize it.
Your choices
You may ask us to access, correct, or delete your information, or to stop contacting you, at any time. Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. To exercise any of these, contact us below.
Contact us
Questions or requests about your privacy? Email us at [email protected].
A note on scope: Ubunye CX connects companies with independent call-center providers. Once a provider contacts you, that provider’s own privacy practices also apply to how they handle your information.